Returns & Cancellations

 

Cancellation Policy 

Made an order and decided you need to cancel? Here’s what you need to know.

  • If the order is cancelled prior to shipment, a refund will appear in your bank account within *3-5 business days.
    *Processing times are dependent on your banking institution.

  • If the order has already shipped out, it will be processed as a return. Please read our Returns and Refunds Policy for more information.

 

Easy Returns & Exchanges

Our Guarantee to You:

If for any reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund. 

When sending us returns please include the following: a copy of your invoice, your name, telephone number, address and a short explanation for the reason of the return.

  • Refunds for returned merchandise will be issued only for material returned in its original packaging.

  • We are unable to accept returns on products that have been mixed or blended together with other ingredients.

  • We do not accept returns for clearance or sample items.

  • All returns must arrive in good condition - damaged items will not be refunded, unless it is the error of Isabel Blackwell Co.™

  • All return shipping charges are the sole responsibility of the customer, unless it is the error of Isabel Blackwell Co.™.

  • All returns must be postmarked within 30 days of the invoice date to qualify for a refund.

  • Refused or non-deliverable packages will be cancelled upon receipt and will be subject to a return shipping fee.

  • Please do not return products that do not meet the above criteria, as we will not be able to issue a refund and cannot return the item(s) to you.

Isabel Blackwell Co. 
1720 NW Lovejoy Street #332
Portland, OR. 97210
Phone: (503)504-1126
Email: Isabel Blackwell